Withdrawal – Reimbursement

WITHDRAWAL – REIMBURSEMENT 

  1. REIMBURSEMENT in case of ABSENCE

NURSERY and PRIMARY school

In case of absencedue to sicknessfor at least 2 consecutive weeks, if requested by the member, only the consumables of the remaining meals will be refunded. The office will issue a credit note and the amount will be at your disposal on the e-civis account.

SECONDARY school

The meal at the self service is charged to the account only when the user gives his badge or the replacing slip at the central desk.

In case of special diet prepared on a tray by the cook: if the COMSEV office has not been advised by 08.30 about the absence the meal  will be charged on the account.

In case of packed lunch: if the lunch  has not been collected (due to absence or any other reason), it will be charged on the account.

  1. REIMBURSEMENT in case of DEPARTURE

NURSERY and PRIMARY school

In the case of DEPARTURE from the school, the parent / guardian of the pupil has to fill in the online WITHDRAWAL FORM to ask also for the reimbursement of the membership fee and of the consumables of the remaining meals.

When the Board of Directors has accepted the  withdrawal, the reimbursement will be made by bank transfer.

SECONDARY school

In the case of DEPARTURE from the school, the parent / guardian of the pupil has to fill in the online WITHDRAWAL FORM, to ask for the reimbursement of the membership fee and of the outstanding credit:

  • Credit left over at the end of the previous school year: this credit is named “saldo prepagato” on the account on the e-civis site (situation on the 31st of July). If this credit has not been deducted from the payment of an invoice, it will be reimbursed in case of departure.
  • Option: the meals provided by the option are valid only for the current school year. Credit due to meals not used by the end of the school year will be cancelled. In case of departure there will be no refund.
  • Rechargeable badge:  the outstanding credit of a rechargeable badge is reimbursed in case of departure.

When the Board of Directors has accepted the withdrawal, the reimbursement will be made by bank transfer.

In case of loss of membership status you have three months to make a written request for the refund of the membership fee. After that time, the membership fee will be forfeited.